Terms, Conditions, Payment, Cancellation and Refund Policy

These terms apply to the purchase and supply of air conditioning equipment from Threemax General Trading L.L.C., including payments made via online payment links.

The equipment, quantities, specifications, and prices are defined in the approved quotation, invoice, or contract. Orders cover supply only.

Prices and payments are in UAE Dirham, and Value Added Tax is stated in the quotation or invoice.

The advance payment and payment stages are determined according to the agreement for each order. A payment link may represent an advance payment, a milestone payment, or full payment. A partial payment is not considered settlement of the full order value.

Please review the company name, amount, and order reference before completing payment, and retain proof of the transaction.

In the event of a duplicate payment or an error in the amount, please contact the company and send the transaction details for verification and resolution.

Equipment is collected from the company warehouse designated for the order, unless delivery to another location is agreed in writing.

Delivery dates and any transport and delivery charges are defined in the quotation or approved agreement.

The company will inform the client of any change that affects the agreed delivery date.

Please check the number of units, models, and the condition of the packaging upon receipt, and notify the company of any visible damage, shortage, or discrepancy within 72 hours of delivery. This period does not limit the client's legal rights regarding defects that are not apparent at the time of receipt.

A cancellation request is sent to the company in writing, with the quotation or invoice number and proof of payment, if any.

The possibility of cancellation is reviewed according to the stage of the order and whether the equipment has been ordered from the supplier or already supplied. Any applicable cancellation conditions or costs are clarified to the client before confirming the order, in accordance with applicable laws.

Cancellation requests for custom-manufactured equipment or equipment specially ordered for the client or project are reviewed in accordance with the conditions agreed in advance, without prejudice to the client's legal rights.

The company accepts the return of unused equipment within 30 days from the invoice date, provided that the original packaging is sealed and unopened, and the invoice or proof of purchase is submitted.

Equipment and packaging are inspected upon return to verify that the conditions are met.

The return policy for change of mind does not cover custom-manufactured equipment or equipment specially ordered for the client or project.

Any transport charges related to the return, if applicable, are clarified to the client before confirming the order.

These terms do not limit the client's legal rights in cases of defects, damage, or non-conformity of the order.

If a defective, damaged, or non-conforming unit is received, please contact the company and send the invoice number, a description of the issue, and any available photos to arrange inspection and resolution.

The requirement that packaging remain sealed or the return period for change of mind does not restrict the client's legal rights in these cases. Cases are handled in accordance with the applicable laws of the United Arab Emirates.

When a refund is confirmed as due, the company informs the client of the eligible amount and when refund procedures will begin.

The company initiates the refund process within 7 business days after refund eligibility is confirmed. The amount may take additional time to appear in the client's account, depending on the bank and payment provider.

Card payments are refunded to the original payment method according to the payment provider's procedures.

In the event of a duplicate payment or an amount paid in error, the company verifies the transaction before arranging the eligible refund.

The warranty period, coverage, and conditions are defined in the quotation, invoice, or the warranty document for the equipment, in accordance with the manufacturer's warranty and any additional commitments provided by the company in writing.

Additional warranties and special offers apply only if expressly stated in the order documents. Not all equipment is covered by the same warranty period or coverage.

You may contact the company to coordinate warranty requests. Warranty terms do not limit the company's obligations or the rights granted to the client under applicable laws.

These terms are governed by the applicable laws of the United Arab Emirates and do not limit the legal rights granted to the client.

For inquiries regarding orders, payment, cancellation, returns, and warranty, please contact the company: